After you move in
The warranty and what happens after closing
Closing day is not the end of our involvement. Here is what is covered, for how long, and how to reach us when something needs attention.
Year one
Workmanship and materials
Anything we installed that was not installed correctly. Doors that stick, trim gaps that open as the house settles, paint touch-ups, hardware, and cabinet adjustment.
Years one and two
Systems
Plumbing supply and waste lines, electrical distribution, and HVAC ductwork and equipment installed by our trades, subject to the manufacturer terms on the equipment itself.
Years one through ten
Structural
Load-bearing components: footings, foundation walls, beams, columns, load-bearing walls, floor systems, and roof framing.
Two scheduled walk-throughs
At 30 days, we come back and take a full list while everything is fresh. At 11 months, before the workmanship period ends, we walk the home again so anything that appeared over four seasons gets handled inside the coverage window.
How to submit a service request
Email us at the address below with your name, address, a short description, and photos if you have them. We confirm receipt within one business day and schedule non-urgent work within two weeks. Water intrusion, no heat, no cooling, or a loss of power gets same-day or next-day attention.
What is not covered
- Normal wear, seasonal caulk and grout maintenance, and filter changes
- Damage from owner alterations, deferred maintenance, or third-party contractors
- Landscaping, sod, and plantings after the initial establishment period
- Appliances and equipment, which carry their own manufacturer warranties
- Cosmetic items noted and accepted at the final orientation walk
Read the actual document
This page is a plain-language summary for orientation. The written warranty provided at closing is the governing document, and its terms, limits, and exclusions control in the event of any difference between the two.
Submit a warranty or service request
Tell us your address and what is happening. Photos help. We confirm every request within one business day.